URBAN MANAGEMENT INC.

Operations Director | Designer
Urban Management is an executive team overseeing eight hospitality locations. As the Operations Director, I played a pivotal role in brand management, digital and print collateral creation, ensuring consistency across all marketing materials and communications.
Design Responsibilities:
- Branding development and maintenance
- Web design and maintenance
- Email administration
- Print Design: Menus, Advertisements, Business Cards, Promotions, Corporate Documents, Training Manuals
- HR and Payroll Document design
- Contract creation
- Internal Communications design
- Menu design across various formats: Print, Digital, Web, Catering Booklets
- Marketing, Advertising, and Photography coordination
Business Responsibilities:
- Multiunit management oversight of eight metro locations, supervising over 30 salaried managers and 350 hourly staff members
- Staff Development: Creating educational materials, conducting training sessions, reviews, and communication
- Remote and onsite data analysis: Sales, finances, budget reviews, projections, and goal setting
- Project management and construction oversight
- Crisis Management
The Beginning:
My journey with Urban Management began as a manager at Interurban, one of the restaurants they operate. Through dedication and hard work, I progressed to the role of Operations Director. Alongside my operational duties, I assumed responsibility as the corporate graphic designer, tasked with creating a variety of business documents, digitization efforts, and ensuring compliance with regulatory requirements.
Beyond design, I took on an informal IT role, managing web design, email administration, and providing technical support for computers, printers, and point-of-sale systems, in addition to procurement and purchasing responsibilities. I revamped in-house programming to streamline sales and expense tracking, facilitating remote reporting to our accountant.
My role extended into various business functions including HR, payroll, contracts, fundraising, systems implementations, event coordination, and accounting. I've navigated through crises ranging from natural disasters like tornadoes and fires to incidents involving gas leaks, power outages, staff injuries, altercations, and managing intoxicated individuals.